Privacy Policy

1. Introduction

Welcome to TechChaps. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect personal data when you use our website or contact us through our enquiry forms.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. It does not include anonymous data.

• Identity Data includes first name, last name, or other name details you provide.
• Contact Data includes email address, phone number, company name, and similar contact details.
• Technical Data includes IP address, browser type and version, device information, time zone, and similar website usage metadata.
• Usage Data includes information about how you use our website, pages, and forms.
• Enquiry Data includes project briefs, support details, timing preferences, and other information you choose to submit through our forms.

3. How We Use Your Personal Data

We only use your personal data where the law allows us to. Most commonly, we use it:

• to respond to enquiries, consultations, quote requests, and support requests
• to prepare proposals, recommendations, or follow-up communications
• to deliver requested services or support
• to comply with legal obligations and protect our business interests

We do not normally rely on consent as the sole legal basis for responding to business enquiries, although we may rely on consent for certain marketing activities. You can withdraw marketing consent at any time by contacting us.

4. Project Enquiries and Confidential Information

When you submit a quote request, consultation request, free-advice request, contact enquiry, or support ticket, we use the information you provide to review your request, communicate with you, prepare estimates or recommendations, and deliver support or related services.

We treat enquiry and project discussion materials as confidential within TechChaps and limit access to people who need the information to respond, scope, support, or deliver the relevant service.

This privacy policy explains how we handle personal data. If you need a formal NDA before sharing highly sensitive commercial information, source code, intellectual property, or internal documents, please read our Confidentiality & NDA page and contact us before sending that material.

5. Cookies

Cookies are small text files placed on your device when you visit our website. We use cookies to make our website work, remember your preferences, and understand how visitors interact with the site. When you first visit, a cookie banner asks for your consent before any non-essential cookies are set.

Types of cookies we use:

• Necessary cookies are required for the website to function and cannot be disabled.
• Analytics cookies help us understand website usage and are only set with your consent.
• Advertisement cookies may be used for relevant advertising and are only set with your consent.

6. Data Security

We put in place appropriate security measures to prevent personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. Access is limited to people, contractors, and service providers who have a business need to know.

7. Your Legal Rights

Under data protection law, you may have rights to request access, correction, erasure, restriction, objection, transfer, and withdrawal of consent where applicable.

8. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at info@techchaps.com.